Legal

Refund & cancellation policy

Last updated: 7 October 2026

MsgVibe sells prepaid video credits. There are no subscriptions, so there is nothing to cancel and nothing renews automatically. This policy explains when we refund.

1. Failed renders: automatic

If a video fails to render because of a problem on our side, the credit it used is returned to your balance automatically. You can see every charge and refund under Billing in the app.

2. Unused credit packs: within 7 days

If you have not used any credits from a pack, you can request a full refund within 7 days of purchase. Once credits from a pack have been used, that purchase is non-refundable, because the videos have been delivered.

3. Duplicate or incorrect charges

If you were charged twice, or charged without receiving credits, write to us with the payment id and we will either add the missing credits or refund the extra payment in full.

4. Quality issues

If a rendered video is visibly broken (for example missing your content, or corrupted) and it was not caused by the material you uploaded, tell us within 7 days and we will restore the credit.

5. How to request a refund

Email team.msgvibe@gmail.com from the email address of your MsgVibe account with your payment or order id and the reason. We respond within 2 business days.

6. Processing time

Approved refunds are returned to the original payment method: Razorpay (UPI, card, netbanking) usually within 5–7 business days, PayPal within 3–5 business days. Your bank may take longer to show the credit. The refunded credits are removed from your balance.